Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Partners with management to improve lending policies and procedures that protect the Credit Union and members' best interest. Communicates Credit Union goals and direction with consumer lending team members to ensure clear understanding of rules, regulations, policies, and expectations. Provides ongoing leadership and coaching to team members. Conducts performance apprais

Performs various loan file maintenances as requested. Audits reports to ensure accuracy and compliance with Georgia United's processes and procedures. Supports members and branches by answering questions regarding insurance claims. Maintains and updates members' GAP, debt and disability claims in the system. Processes collateral protection premium add ons, refunds and int

Coordinates with Borrower, Loan Officer, Processor, Title Company and Underwriting team to ensure timely and seamless closing of all mortgage loan transactions. Reviews files received from processing thoroughly to ensure conditions are met for a clear to close. Prepares appropriate documents for members in accordance with loan type programs. Reviews rate and interest info