Purpose: Provides support for bi-weekly payroll processing for North America employees.

Key Accountabilities:

• Performs key activities necessary in processing of bi-weekly payroll.
• Assist ensuring that all payroll requirements are met (banking requirements, workers comp, new hire, worksite, etc.).
• Performs per pay period audits to ensure data accuracy.
• Administers imports of external pay files (time, deductions, incentives, etc.) into GV Payroll.
• Process daily SAP-hr to ADP-gv (pu-12) load files.
• Review pu-12 error log and make corrections/updates as required to keep both systems in sync.
• Reviews prior to processing all payroll-related associate data, including but not limited to new hires, terminations, leaves of absence, wage changes, transfers, and other changes.
• Reviews pre-production audit reports prior to release.
• Assist with processing cycle on release day.
• Performs post-production maintenance audit to prepare for next processing cycle.
• Audits payroll output within specific time frame for resolution of outstanding issues.
• Utilizes existing ad hoc and standard reports libraries to assist with internal auditing and creates custom reports as needed.
• Proactively works to analyse and resolve issues that create the need for manual checks, thereby reducing exposure errors, potential penalties, and interest resulting from late tax deposits.
• Issues and updates manual checks.
• Assist with the timely resolution of outstanding tax, payroll, and accounting issues.
• Processes payroll transactions that require a higher level of complexity.
• Responsible for balancing and controlling earnings and deductions totals.
• Review automated system input and output registers and standard reports.
• Determining and correcting out-of-balance conditions.
• Research and prepare special reports for management upon request.
• Calculating special pays, controlling special pay processing as requested.
• Monitors and responds to employee inquiries submitted by email or the Payroll ticketing system on a daily basis, insuring that all issues are resolved prior to days end.
• Respond to inquiries from 3rd parties (ie: unemployment tax, insurance, gov't agencies and stakeholders).

Performs garnishment reviews to include but not limited to:

• Interpretation & implementation of Garnishment Orders.
• Process Garnishment orders and associated processing fees in ADP-GV.
• Ability to calculate disposable earnings to confirm that garnishment deductions are calculated properly.
• Maintain withholding balance sheets & process inactivation's when necessary.
• End date terminated employee's garnishment records in GV.
• Respond to both agency and employee inquiries.
• Keep all agencies informed of address changes and employee terminations.
• Timely resolution of outstanding garnishment issues.

Knowledge Skills and Abilities:

• Professional communication skills with a focus on customer service for our client base located remotely throughout The Americas and globally.
• Ability to meet tight deadlines.
• Detail oriented, organized and demonstrated ability to prioritize.
• Ability to act independently, with minimal daily direction to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management and external agencies to maximize performance, creativity, and problem solving in order to achieve outstanding results.
• Effectively applies client payroll policies and procedures. Ensures compliance with all applicable federal, state and local tax regulations as well as wage and hour laws.
• Advanced understanding of PR /HR processes and data.
• Advanced MS Office skills.
• Manage high volume of payroll and related activities.
• Ability to perform percentage calculations and basic math functions related to gross-to-net payroll and payroll taxes.
• Flexible work schedule as determined by workload requirements.

Qualifications:

• 3+ years of automated multi-corporation, multi-state, payroll processing experience.
• Canadian payroll experience and timekeeping processing is a plus.
• SAP HR & ADP GlobalView payroll system experience.
• Knowledge and experience with time keeping systems (ie: Dayforce, UKG Kronos, ADP eTime).
• In-depth knowledge of taxes, wage and hour laws.
• Processing high volume bi-weekly payrolls in multi states environment.
• Must possess the ability to effectively communicate both verbally and electronically with various levels of internal and external partners.

• Good verbal and written communication skills.
• Ability to analyze and resolve problems through effective customer service interface and communication.
• Must be flexible with work schedule and able to work under time constraints to ensure that deadlines are met.

• Ability to work in a fast pace - ever changing team environment.
• Prior experience working in a shared service environment preferred.